Return And Refund

Return and Refund Policy for Zyvero

Thank you for shopping at Zyvero. We want you to be completely satisfied with your purchase. This policy outlines the conditions under which returns and refunds are accepted.

1. Returns

   1.1 Eligibility
   To be eligible for a return, the item must:

   • Be in its original, unused condition with all tags and packaging intact.
   • Be returned within 30 days of the delivery date.

   1.2 Non-Returnable Items
   Certain items cannot be returned, including:

   • Custom or personalized items
   • Sale or clearance items
   • Gift cards

   1.3 Return Process
   To initiate a return, please follow these steps:

   • Contact us at Zyvero1@outlook.com to request a return authorization.
   • Provide your order number and reason for the return.
   • Pack the item securely and include the original receipt or proof of purchase.
   • Ship the item to the address provided in the return authorization email.

2. Refunds

   2.1 Processing Time
   Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

   2.2 Refund Amount
   Refunds will cover the cost of the item only. Shipping and handling fees are non-refundable unless the return is due to an error on our part or a defective item.

   2.3 Exchange Policy
   At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

3. Defective or Incorrect Items
   If you receive a defective or incorrect item, please contact us immediately at Zyvero1@outlook.com. We will arrange for a return and issue a full refund or replacement at no additional cost to you.

4. Contact Us
   For any questions or concerns about returns and refunds, please contact us at Zyvero1@outlook.com.